Cancellation & Refund Policy

• Today (when you confirm your event): the deposit. That's 100% of the food and beverage budget, 100% of rentals (we book vendors immediately so high-demand items stay yours), plus 25% of the staffing cost.
• 7 days before your event: the remaining balance, automatically charged to the same card.
• Booking inside 7 days: the full event total is charged today and is non-refundable.
• If the automatic balance charge fails, you'll have 24 hours to update your payment method (we'll send a notification with a link to Billing settings). If we can't collect within that window, the event is automatically cancelled and the deposit is forfeited.

Payment-processor fees are retained by Vesper on every transaction, regardless of whether a refund is later issued.

• More than 14 days before your event: full refund of any expenses we haven't already paid out on your behalf (food and beverage advances to the chef, deposits to vendors, etc.). Payment-processor fees are retained.
• Between 7 and 14 days before your event: you forfeit the staffing portion of the deposit (25% of staffing cost) and any rental vendor deposits we've already committed. The food and beverage portion is refunded to the extent it hasn't already been spent. Your staff team is partially compensated for their time held.
• Within 7 days of your event (or any time after the balance has been charged): the full amount is non-refundable. By this point your team is committed and your F&B budget is being deployed.

• A staff member no-shows. We'll find a replacement. If we can't, you get a refund equal to that staff member's wages for your event.
• A service you paid for isn't delivered. You get a refund for that specific portion (for example, if a decor specialist we arranged doesn't show up, you're refunded for them).
• We have to cancel due to our own mistake. Full refund of any expenses we haven't already paid out, plus a 25–50% credit toward your next event.
• We have to cancel due to circumstances outside our control (severe weather, public health order, venue power outage, similar). No cash refund, but we'll offer a small credit toward a future event. The exact amount is set case by case.

• Date change: allowed more than 7 days out for a small administrative fee. Date changes within 7 days of the event aren't generally permitted, but may be considered case by case.
• Guest-count change: allowed; significant changes will trigger a re-quote.
• Add or remove staff: allowed up to 7 days before the event.
• Last-minute additions (within 7 days): possible if the right staff are available, at premium pricing.

All changes are reviewed and confirmed by Vesper. To request a change, contact us at support@vesper.la or use the support tools in your dashboard.

Reach us anytime at support@vesper.la.